Fiscal Services Technician - Oahu (June 2024)

Under the general supervision of the Assistant Controller, the Fiscal Services Technician supports and assists the Fiscal Services Department by the maintenance of the membership accounts and provides support as required to ensure operational efficiency. This position provides membership services and benefits, requires the ability to respond efficiently and effectively in a service-oriented environment and adheres to strict deadlines. In addition, this position requires the ability to respond tactfully, adjust to changes in the work environment, multitask, have strong communication skills, and maintain a harmonious working relationship with various parties. 

ESSENTIAL DUTIES & RESPONSIBILITIES - 65% 

  1. Maintain a solid understanding of the union information system to ensure proper maintenance of the system and Union policies and procedures as it relates to membership and benefits.
  2. Independently assists members, potential members and staff with routine and complex membership and benefit concerns.
  3. Encourages continuance of membership by advising changes in membership/benefits due to employment status changes and consults the member on the best options to continue membership and other benefits based on the member's situation.
  4. Reviews, summarizes, and corrects discrepancies, if any, on various reports generated from the union information system.
  5. Establishes and maintains a positive and effective working relationship with various employer agencies, the benefit providers, other corporations, and HGEA/ AFSCME staff in order to ensure the efficient communication of information necessary for membership accounts maintenance. Act as the liaison between the employer agencies, benefit providers and other corporations to resolve any membership /benefit problems.

OTHER DUTIES AND RESPONSIBILITIES - 35%
In addition to the Essential Duties and Responsibilities, this position would have at least one of the Other Duties and Responsibilities as a daily assignment.

  1. Acts as custodian of the change fund, which is used for the collection of monies, received over the counter.
  2. Responsible for handling and/or preparing documents for the benefit providers and other companies, which may include notification and issuing of payments.
  3. Assumes responsibility for cash receipts which includes handling deposits done by the neighbor island and performing the monthly bank reconciliation.
  4. Verifies check/direct deposit payments from the payroll agencies and financial institutions; load the data from various agencies into the union information system.
  5. Reconciles various member benefit program accounts such as movie tickets.
  6. Responsible for the administration of the various dues and benefit payments maintained by the union information system.
  7. Serves as back up for the Fiscal Services Assistant. Assist in greeting of visitors walk in the reception area. Responsible for mail processing, bulk mail, drop-off, pick-up and distribution of mail.
  8. Receives and reconcile special event deposits from members/guests etc. Including credit card transaction processing.
  9. Runs errands to the bank, P. 0. Box and other businesses in the area.
  10. During periods of heavy workload or in the absence of a departmental staff, performs duties as necessary to maintain normal operations within the department.
  11. Assists with records retention maintenance within department guidelines.
  12. Assist with Annual Staff training and other assistance for Human Resources.
  13. Performs other duties as assigned.

MINIMUM QUALIFICATIONS

  • Qualified candidates must have graduated from high school or have a GED. Three (3) years of accounting experience in accounts receivable, accounts payable and/or bookkeeping. Three (3) years of customer service experience. Exceptions may be made at the discretion of the Executive Director regarding equivalent combination of education and experience.
  • Ability to provide prompt and excellent customer service to members, internal staff, and community members and leaders represent that organization on both internally and externally by exhibiting HGEA's core values and culture of service with ALOHA.
  • Working knowledge of practices and procedures relating to accounts receivable and/or accounts payable transactions as well as general office operations, arithmetic and standard business correspondences.
  • Ability to maintain the confidentiality of member information; perform rapid and accurate arithmetic calculations.
  • Demonstrate excellent computer skills; highly experienced in computer software applications (i.e. Microsoft Outlook, Word and Excel) and other systems; type 60 wpm or higher.
  • Ability to understand and apply pertinent statutory and/or contractual provisions; effectively prioritize assignments to meet deadlines.
  • Ability to maintain records and files in an easily retrievable, current, and systematic manner.
  • Demonstrates excellent interpersonal skills and ability to effectively communicate in person, on the phone, in writing and electronically.
  • Lift files and/or records up to 20 pounds.

Salary: Starting at $46,000 depending on experience.