Under the supervision of the Field Services Officer (FSO), Division Chief (DC), or Manager, this position performs assignments as a trainee, to independently perform a limited scope of member services. The position is responsible for developing and nurturing interpersonal contacts with members and staff relative to contract enforcement and membership services, advocating for members in various meeting settings, participating in bargaining unit governance activities, assisting with member/steward recruitment and education, and contributing to meeting HGEA goals and objectives. Union Agents are covered by the Hawaii Association of Union Agents (HAUA) labor contract.
1. Utilizes available resources to gain a thorough understanding of HGEA operations, members’ rights, union benefits and services, dues structure, etc. Makes presentations to promote union membership and activism to individuals and groups.
2. Utilizes available resources to gain knowledge of timely union/member issues, current events involving HGEA, and developments in the labor movement to be able to speak out on issues affecting the union or our members.
3. At the direction of the supervisor, attends meetings that require supervisor or other staff to articulate HGEA’s position to individuals or groups. Provides supervisor with draft presentation or meeting summary, for training purposes, as requested.
4. Learns to recognize and respond to the need to advocate for an individual or a group of members on workplace issues.
5. Serves as a resource person to members and Stewards and responds to inquiries regarding contract provisions, rules and regulations and departmental procedures with supervisory guidance.
1. As an Outreach Agent, gains knowledge and experience working on informally settling issues, complaints, and disputes in the field through worksite visits, member meetings, and/or management personnel before escalation to grievance with supervisory guidance.
2. Develops relationships with members and leaders by visiting and introducing oneself at assigned worksites, making contacts via phone calls or e-mail and establishing rapport at union meetings and functions.
3. Recruits new members among employees represented by the HGEA, and encourages member retention through exceptional and timely service, information and support while educating union importance to potential opt outs.
4. Attends meetings with supervisor and/or other agents and takes notes on discussions in order to explain and summarize meeting issues in response to member inquiries following the meeting.
5. Solicits member volunteers for political action, community action and other activities as needed.
6. May be assigned to monitor and provide reports at routine meetings such as an agency council or Island Division, with direction and guidance from the supervisor.
7. Makes phone calls, sends e-mail messages, delivers / picks up materials, or drafts correspondence for supervisor’s review as assigned.
8. Under the Supervisor’s direction, performs meeting support functions, such as reserving meeting rooms, making coffee and ordering food, submitting appropriate and timely forms, and setting up / cleaning up / locking up meeting facilities.
9. Attends and participates in membership activities designed to encourage fellowship and provides any assistance necessary to contribute to the event’s success.
10. Under direction and guidance of the supervisor, may speak before groups on HGEA/AFSCME organizational, collective bargaining, legislative, social, insurance and recreation programs.
12. Under the direction and guidance of the supervisor, may be assigned to solicit input from members on consultations and other matters impacting the Union, summarize the issues, and relay pertinent information to appropriate staff.
1. Serves as a staff support person to the Island Division to coordinate meetings for the Island Division and its committees.
2. Attends staff meetings, participates in discussions and contributes meaningful input.
3. Performs other duties as assigned.
· Education: Bachelor’s degree from an accredited college or university.
· Experience and Training: 1 to 3 years of labor relations experience, preferably in a union setting, union agent experience, or 1 to 3 years of employment in a government agency involving handling complaints and resolving problems directly with customers/clients, or 1 to 3 years of handling complaints.
· Knowledge of:
o Microsoft Office programs preferred.
o Government operations and basic union principles and practices.
· Ability to:
o Operate a computer to generate letters, reports and other documents; work after hours and travel as needed.
o Develop effective working relationships with all staff members.
o Cooperate willingly with others and offer and/or responds to requests for assistance without jeopardizing own responsibilities.
o Consult with the supervisor on the internal and external systems and methods for providing advocacy for members.
· License: Valid Hawaii Drivers’ License and reliable personal vehicle to use for work.
· Customer Service
· Strong Written/Verbal Communication
· Experience presenting to various size groups.
Physical Demands/Working Conditions:
· This position operates in a professional office and/or outside environment. Routinely uses standard office equipment, such as computers, phones, photocopies, etc.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehension inventory of all duties, responsibilities and qualifications required of employees assigned to this job.